Returns & Exchanges Policy
Returns & Exchanges
We value product quality and clear expectations. Please review our return and customization policies carefully before placing your order.
🔍 Order inspection
All orders must be inspected immediately upon delivery.
Any shortages, damages, or order errors must be reported within 5 business days of receipt.
📦 Stock items
Returns or exchanges are accepted only on stock items.
| Request deadline | Must be submitted within 3 business days of delivery |
|---|---|
| Late requests (3–5 days) | Subject to a 15% restocking fee |
| After 5 business days | Requests will not be accepted |
| Condition requirement | Items must be unused and in original condition |
📌 Restocking fee: A 15% restocking fee applies to all opened merchandise.
📌 Shipping costs: Customers are responsible for all return and exchange shipping costs. Original shipping charges are non-refundable.
📌 Shipping costs: Customers are responsible for all return and exchange shipping costs. Original shipping charges are non-refundable.
💳 Refunds
Approved refunds will be issued to the original payment method within 7 business days after the returned items are received and inspected.
🎨 Custom orders
⚠️ All custom-made products are final sale.
Returns, exchanges, or cancellations will not be accepted once production has begun.
Returns, exchanges, or cancellations will not be accepted once production has begun.
Customization terms
- Customers are responsible for reviewing all customization details before submission, including spelling, grammar, sizing, colors, and artwork.
- Diploma Cover Central is not responsible for errors caused by incorrect information provided by the customer.
- Artwork cleanup, if required, may result in an additional fee.
- Customers are responsible for securing permission for all logos or copyrighted materials used.
Proofs
- Proofs are provided only for fully customized diplomas or certificates.
- One (1) revision is included. Additional proofs will incur a $10 fee per revision.
- Color variations may occur between digital proofs and final printed products.
❓ Frequently asked questions
What should I do when my order arrives?
Please inspect your order immediately upon delivery. Any shortages, damages, or order errors must be reported within 5 business days.
Can I return or exchange my order?
Returns or exchanges are accepted only for stock items. Custom-made products are final sale.
How long do I have to request a return?
Return or exchange requests must be submitted within 3 business days of delivery. Requests made after this time may be subject to a 15% restocking fee and will not be accepted after 5 business days.
Who pays for return shipping?
Customers are responsible for all return or exchange shipping costs. Original shipping charges are non-refundable.
Do you accept returns on custom orders?
No. All custom-made items, including customized diplomas and certificate covers, are non-refundable and non-returnable once production begins.
Do you provide proofs for custom orders?
Proofs are provided only for fully customized diplomas or certificates. One revision is included. Additional revisions incur a $10 fee per proof.
💬 Still have questions?
Our team is here to help with any return, exchange, or customization questions.
We want you to love your diploma cover.
If something isn't right, we'll make it right — within policy.